Refund Policy

Refund and cancellation policy

This policy explains how refunds work for the online training course sold by PROGRESSIVE VELOCITY FAST SOLUTIONS LIMITED at https://www.progressive-irish-safety.ie/. Please read the conditions below before you buy.

When you can get a refund

Refund requests are assessed under the following conditions:

• •Change of mind: You may request a refund within 14 days of purchase, as long as you have not completed the course and no certificate has been issued.
• •Employer requirements: Please check your employer's training requirements before you buy. If your employer tells you this course does not meet their requirements, you may request a refund within 14 days of purchase, as long as you have not completed the course and no certificate has been issued.
• •Duplicate charges: If you were charged twice by mistake or there was another billing error through our payment provider (Stripe), we will refund the extra charge promptly once we have verified it.

When a refund is not available

Once you have completed the course, or a certificate of completion has been issued, we cannot refund the course fee. This applies to the change of mind and employer requirements cases above. Your statutory consumer rights are not affected by this policy.

How to request a refund

Email us at [email protected] with your full name, the email address you registered with, your transaction reference and the reason for your request. If your request relates to your employer's requirements, please include what your employer told you. Approved refunds are paid back to the card you used to pay.

Processing times

Refund requests must be made within the 14-day period described above. After we approve a refund, please allow 5 to 10 business days for it to appear on your card statement, depending on your bank or card issuer.